We reserve the right to restrict deliveries in certain areas, including the right to eliminate certain areas from our delivery schedule altogether.
In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
In the event you receive an incorrect delivery or are not satisfied, you must notify our customer support team immediately within 24 hours. Please note that we do not accept returns for any biomedical testing kits.
We must be notified of any additional access required for delivery, such as a building entry code or any other relevant and important information that will affect the delivery.
We take special care to ensure that deliveries reach the purchaser.
It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery.
We may ask that an appropriate person signs for the goods upon delivery. If no one is at the address when the delivery is attempted, the goods will be retained by the courier company unless we are able to post them.
The courier company will leave notification of delivery and will telephone to attempt to rearrange the delivery or collect the delivery from the nearest collection depot at the cost of the purchaser.
Should you fail to be present for your delivery, we are entitled to charge you the cost of delivery.
Please note that adverse weather conditions or other events outside of our reasonable control may result in the occasional late or canceled delivery. If that is the case, we will endeavor to contact you as soon as we are able to in order to reschedule your delivery time and date.
In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
The courier companies we use will always attempt to make deliveries when an appropriate person is able to receive the delivery.
In the event that you instruct us or the courier company to leave a delivery unattended at your address, Blood Drop expressly disclaims all liability that may arise due to the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, and any contamination.
Leaving Delivery with Neighbours
From time to time, 3rd party couriers may leave the delivery with a neighbor. In the event the courier leaves the delivery with a neighbor, we will not be liable for any loss of product or damages to the delivery.
Order and collect are available from selected locations. When you place your order, you will have this option. Simply tick the box, and we will provide the details of your nearest order and collect location. Some areas will not yet support order and collect. You will be notified by email or called regarding when and where your local order and collect service is available.
Usually delivered within 5 working days, 8 am - 9 pm*. Free delivery on orders over £50 in a single transaction. Orders containing bulky/heavy items or super heavy items are not available for free delivery. Please see the details below.
Tests are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if, in our opinion, the quantity ordered jeopardizes availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item, and we will refund the amount you have been charged for that substitute.
It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
When you have booked a home/office test, the following terms and conditions will apply:
A safe environment for the test to be carried out
At the time of your home test booking, the time and date are only a request and will be confirmed via email and a call by our customer service team.
Should you need to change or cancel the test time and date, we would require 48 hours’ notice.
Should you book a home/office test and not be available at the time when our clinician has arrived and then a test has not been performed, you would be liable for a £70 cost for the travel for the retest only.
Our waiting time on a home/office test is limited up to 15 minutes. Any waiting time longer than this is solely at the discretion of the clinician taking the test.
When you have booked a test at a clinical location, the following terms and conditions will apply:
A safe and clean environment for the test to be carried out
At the time of your test booking, the time and date are only a request and will be confirmed via email and a call by our customer service team.
Should you need to change or cancel the test time and date, we would require 48 hours’ notice.
Should you book a test at a clinical location and not be present at the time of the confirmed booking, the test no-show waiting time is limited up to 15 minutes. Any waiting time longer than this is solely at the discretion of the clinician taking the test at the location.
Powered by independent world class research
© 2023 All Right Reserved. Bio Healthcare Networks
