Please read all these terms and conditions carefully.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to ensure that they contain all that you want and nothing that you are not happy with.
These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you). We are Biomedical Healthcare Networks Ltd, trading as Blood Drop, a company registered in England and Wales with the email address helpme@customercare.expert (the Supplier or us or we).
These are the terms on which we sell all Services to you. By ordering any of the Products and Services, you agree to be bound by these Terms and Conditions. You can only purchase the Services and Goods from the Website if you are eligible to enter a contract and are at least 18 years old.
Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft, or profession.
Contract means the legally binding agreement between you and us for the supply of the Services.
Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order.
Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order.
Order means the Customer's order for the Services from the Supplier as submitted following the step-by-step process set out on the Website.
Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website.
Services means the services advertised on the Website, including any Goods, of the number and description set out in the Order.
Website means our website www.blooddrop.co.uk on which the Services are advertised. The www.blooddrop.co.uk website (the "Site") is comprised of various web pages operated by Biomedical Healthcare Networks trading as www.blooddrop.co.uk.
The description of the Services and any Goods is as set out on the Website, catalogues, brochures, or other forms of advertisement. Any description is for illustrative purposes only, and there may be small discrepancies in the size and colour of any Goods supplied.
In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Services which appear on the Website are subject to availability.
We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
The services which you are ordering consist of:
Delivery of a blood sample kit (“Kit”), Kit stool or saliva collection for DNA, Gut testing, or any other biomedical/healthcare predictive testing.
Blood testing carried out by a Laboratory.
Preparation of a report (The Report) containing general healthcare and lifestyle advice relating to the type of blood testing carried out by the Laboratory (“Report”) produced by an external doctor or healthcare professional which will be presented to you via your Account dashboard.
The blood testing is carried out by a Laboratory engaged by us. We reserve the right to change the Laboratory from time to time without notice. We will pay the Laboratory directly for both the Kit and the blood testing services on your behalf.
The Report will be prepared by an external doctor, health coach, or healthcare professional engaged by us who is qualified and has the relevant experience.
We will usually post the Blood test Kit to you on the next working day after we have accepted your order. This Kit is for you to collect your own blood sample in accordance with the blood collection protocols provided and contains instructions on how to submit your blood sample along with a request form. You must complete your personal details on the form provided entitled “request form” and on the blood sample(s). You acknowledge that blood samples that are not fully and correctly labelled cannot be processed. It is not possible to make changes to the request form once it has been sent to the Laboratory.
The validity of the Kit will expire after 60 days of delivery to you, so you are required to collect and post your blood sample to the Laboratory at the address provided within that period. You acknowledge that test outcomes depend on the quality of the blood sample provided by you, so you agree to adhere to the blood collection protocols provided. If you do not follow these protocols, a defective or partial test result may occur. We may, at our discretion, give you the opportunity of retesting free of charge if a partial result is reported by the Laboratory, and/or similarly if your blood sample was clotted at the time of receipt by the Laboratory.
We anticipate that the Report will typically be available within 2-7 working days from the date your blood sample is received by the Laboratory. Your test results/reports may not arrive at the same time; some test results may be delayed due to a sample error or may have a different delivery time. Gut biome test results may take up to 30 days maximum. We will notify you by email that your Account dashboard has been updated accordingly.
The Report is prepared solely based on your blood sample and the information which you have provided to us, without access to your full medical records. While tailored to your personal information, you understand the Report is generic in nature.
You must not rely on the Report to diagnose or treat suspected or actual medical conditions.
You are solely responsible for any actions you take before and after receiving the Report.
We recommend that you always consult an appropriate medical professional for advice on your specific circumstances and situation, before adopting any of the general healthcare or lifestyle advice offered in the Report or otherwise via the Services.
You accept that any incomplete or inaccurate information on your health profile may lead to incomplete or inaccurate interpretation and healthcare and lifestyle advice. You assume full responsibility for reading and drawing conclusions from the results and Report obtained from the use of the Services (including the Report and your Account dashboard) and understand that we do not offer follow-up consultations based on the results.
You must follow the advice and guidelines set out in any instructions when using the products and services. Failure to comply with the above is a customer default that entitles us to suspend performance of the Services until you remedy it. If you fail to remedy it following our request, we can terminate the Contract.
You are granted a non-exclusive, non-transferable, revocable license to access and use www.blooddrop.co.uk strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Biomedical Healthcare Networks trading as Blooddrop.co.uk that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Biomedical Healthcare Networks trading as Blooddrop.co.uk or its suppliers and is protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Biomedical Healthcare Networks trading as Blooddrop.co.uk content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of Biomedical Healthcare Networks trading as Blooddrop.co.uk and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Biomedical Healthcare Networks trading as Blooddrop.co.uk or our licensors except as expressly authorized by these Terms.
You agree to indemnify, defend, and hold harmless Biomedical Healthcare Networks trading as Blooddrop.co.uk, its officers, directors, employees, agents, and third parties, for any losses, costs, liabilities, and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules, or regulations. Biomedical Healthcare Networks trading as Blooddrop.co.uk reserves the right, at its own cost, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Biomedical Healthcare Networks trading as Blooddrop.co.uk in asserting any available defenses.
By placing your order, you agree and represent to us that you are legally capable of entering into this binding agreement between you and us, that you are at least 18 years old, and you have completed an accurate and up-to-date request form identifying the blood sample as one taken from yourself. We shall have no liability for any loss or damage caused by errors or omissions in any information provided by you in connection with the Services or any action taken by us, the Laboratory, or the Doctor at your direction. Omissions include pertinent medical information without which the doctor is unable to produce a reasonable report based on the available results.
By placing your order, you acknowledge the potential impacts and risks of taking your own blood sample, and that you are proceeding on the basis that you accept full responsibility for any outcomes or consequences that may arise from this.
You acknowledge and agree that the Services are not a substitute for actual medical diagnosis or consultation with a doctor, and that the information contained in the Report does not constitute medical advice and/or recommendations for medical treatment regarding any aspect of your health, medicine intake, nutrition, or lifestyle.
You acknowledge that the Report and the information contained in it may not be comprehensive (including information which would be obtained through blood testing but was not identified in your Report for any reason).
You acknowledge and agree that in rare cases, viable blood samples cannot always be taken from the blood sample provided. Services will be deemed successfully performed if our team believes there is sufficient information in the blood test results to produce a report, in which event no further tests will be carried out.
You acknowledge and agree that minor inter-laboratory variability exists. Consequently, where minor results variability is seen, for example upon tracking an individual test over time, such minor variability is tolerated, and you assume overall responsibility for overseeing your long-term trends. You also agree that on occasion, because of inter-laboratory variability, minor changes may throw two adjacent test points narrowly inside and outside of ‘normal’ reference range but are indicating insignificant variation.
When registering to use the website, you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and to keep them secret.
We retain and use all information strictly under the Privacy Policy. We may contact you by using email or other electronic communication methods, and you expressly agree to this.
The description of the Services and any Goods on our website does not constitute a contractual offer to sell the Services or Goods. When an Order has been submitted on the website, we can reject it for any reason, although we will try to inform you of the reason without delay.
The Order process is outlined on the website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to ensure that you have used the ordering process correctly.
A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us providing you with confirmation of the Contract via email with all the information in it (i.e., the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract and before the performance begins for any of the Services.
Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 1 day from its date unless we expressly withdraw it earlier. No variation of the Contract, whether about the description of the Services, Fees, or otherwise, can be made after it has been entered into unless the variation is agreed upon by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered by you as a Consumer. If this is not the case, you must inform us, so that we can provide you with a different contract with terms that are more appropriate for you and which might, in some respects, be better for you, e.g., by granting you rights as a business.
Services are only supplied for domestic and private use. If you use the Services with our consent, written or otherwise, for any commercial, business, or resale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, loss of business opportunity, or any other form of indirect loss.
If you receive the Services via any commercial, business, or resale third-party channel like a Blood Clinic Reseller, we will have no liability to you for any such third party’s provision of the Services to you, which will be entirely governed by the agreement between you and the third party.
If you receive third-party services as part of a follow-up consequent to the results received as part of the Blood Drop Services, clause 45 applies even if continuity with Blood Drop is maintained via the Platform or ongoing Services.
If you receive third-party doctor advice as part of a follow-up consequent to the results or report known as Blood Drop Services, irrespective of whether Blood Drop provided the follow-up pathway.
The fees (Fees) for the Services, the price of any Goods (if not included in the Fees), and any additional delivery or other charges are as set out on the website at the date we accept the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed price or on a standard daily rate basis.
Fees and charges include VAT at the rate applicable at the time of the Order:
You must pay by submitting your credit or debit card details with your Order, and we can take payment immediately or otherwise before delivery of the Services.
The price of the Services (which includes VAT) will be the price indicated on the order pages of the Site when you placed your order.
Payment for the price of the Services shall be made at the time you place the order. We will not accept your order for Services until payment has been received by us.
For Customers opting for our subscription product, Payment for subsequent tests will take place on the next test date specified in your dashboard.
For Customers who have ordered a one-off test but have a recommended re-test date for a subsequent test, Payment will only take place if the Customer confirms they want the test.
We will deliver the Services, including any Goods, to the Delivery Location by the agreed time or within the agreed period or, failing any agreement:
In the case of Services, within a reasonable time; and In the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract as an end if: We have refused to deliver the Goods, or if delivery on time is essential considering all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances, and we have not delivered within that period.
If you treat the Contract as an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
If you were entitled to treat the Contract as an end but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered, and if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you, and we will pay the costs of this.
If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit), you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man, and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery.
We must be notified of any additional access required for delivery, such as a building entry code or any other relevant and important information that will affect the delivery. We take special care to endeavour that deliveries reach the purchaser; it is your responsibility to ensure that an appropriate person is always available at the delivery address during the delivery. We may ask that an appropriate person signs for the goods on delivery. If no one is at the address when the delivery is attempted, the goods will be retained by the courier company. The courier company will leave notification of delivery and will telephone to attempt to rearrange the delivery or collect the delivery from the nearest collection depot at the cost of the purchaser. Should you fail to be present for your delivery, we are entitled to charge you the cost of delivery.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will endeavour to contact you as soon as we are able to reschedule your delivery time and date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery. The courier companies we use will always attempt to make deliveries when an appropriate person is able to receive the delivery. If you instruct us, or the courier company leaves a delivery unattended at your address, Weight Management Clinic expressly disclaims all liability that may arise due to the delivery being left unattended for a period. This includes but is not limited to theft, tampering, and any contamination.
From time to time, 3rd party couriers may leave the delivery with a neighbour. In the event the courier leaves the delivery with a neighbour, we will not be liable for any loss of product or damage to the delivery.
Ordering and testing at a Blood Drop Clinic are available from selected locations. Simply tick the box, and we will provide the details of your nearest Blood Drop test location. Should the location not be satisfactory, then a full refund will be applicable. You will be notified by email or called regarding when and where your local Blood test clinic location service is available.
Usually delivered within 2 working days, 8 am - 9 pm*. Free delivery on orders over £200 or in equivalent currency conversion in a single transaction.
Some postcodes may have an extended delivery time. Saturday - Usually delivered between 7 am - 1 pm*. *Not available to all postcodes. Deliveries are limited to one delivery per day per household.
The Christmas and New Year’s delivery period is from 1st December to 14 January inclusive. During this period, you can book a maximum of 2 deliveries, and Weight Management Clinic will not be liable for any delay in the delivery via 3rd party couriers.
The purchaser is liable for any additional costs due to a failed delivery attempt.
You can change this address during the payment process feature on the website, and you must do so if the delivery address is not the same as the credit card billing address.
Goods are subject to availability and prevailing market conditions.
We may limit the quantity of goods (particularly goods on special offer) supplied to any one customer if, in our opinion, the quantity ordered jeopardizes availability for other customers. In the event of non-availability of any goods you order, we will provide a full refund.
We will always try to supply you with the full quantity that you have ordered. If the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
To submit an initial order, you must register for or log in to your account on the Site (“Account”) and, via your personal profile dashboard, provide the requested information.
Our acceptance of your order for Services will take place when we email you to accept it, at which point a Services contract will come into existence between you and us based on these Blood Drop Customer Terms. You confirm that you request immediate performance of this contract for Services.
If we are unable to accept your order, we will inform you of this by email, and we will not charge you for the Services (or shall refund you). For example, in the case of unexpected limits on resources which we did not reasonably plan for. You acknowledge that a refund of any amounts paid will be your only available remedy if we are unable to accept your order after it has been placed.
For Customers not opting for our subscription product, if you request further blood tests (including retests), each such request constitutes an additional and separate order which we will notify you as being accepted by us pursuant to these Blood Drop Customer Terms.
For Customers opting for our subscription product, your initial order constitutes acceptance of the Blood Drop Customer Terms for all subsequent tests.
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
Refunds for failed inconclusive or partial blood test results:
The customer acknowledges that he/she is solely responsible for all blood test extractions while performing and delivering the blood test to the lab. Note that his/her blood may produce results that show the blood as being haemolysed, clotted, no sample, unlabelled, not detected, or any other tests that are inconclusive or partial.
Refunds cannot be given for any blood samples that are haemolyzed, clotted, no sample, unlabelled, not detected, or any other tests that are inconclusive or partial. Due to the nature of our services and the personalized dependence on the customer using our services and accurately performing the blood extraction, which is beyond the reasonable control of the supplier.
You can withdraw the Order by telling us before the Contract is made if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply to a contract for the following goods and services (with no others) in the following circumstances:
Foodstuffs, beverages, or other goods intended for current consumption in the household, and which are supplied on frequent and regular rounds to your residence or workplace.
Goods that are made to your specifications or are clearly personalized.
Goods that are liable to deteriorate or expire rapidly.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Due to the nature of the goods and services you are receiving, we cannot cancel the order once you have received the goods, and you are aware that distance contracts which have cancellation rights (Cancellation Rights) do not apply as set out in point 43. However, you have the right to cancel before the goods are shipped out; the customer would need to notify the supplier immediately or within a few hours of making an order since the orders are dispatched immediately.
Subject to this statement in these Terms and Conditions, you can cancel any subscription contract within 14 days without giving any reason, providing you have NOT received delivery of any goods within the cancellation period.
In a subscription contract for the supply of services only (without goods), the cancellation period will expire 14 days from the day the Contract was entered into. In a contract for the supply of goods over time (i.e., subscriptions), the right to cancel will be 14 days after the first delivery.
If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you any Goods supplied, or
(If earlier) 14 days after the day you provide evidence that you have sent back the Goods.
If we have offered to collect the Goods or if no Goods were supplied or to be supplied (i.e., it is a contract for the supply of services only), we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement.
We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.
Be of satisfactory quality.
Be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
It is not a failure to conform if the failure has its origin in your materials.
We will supply the Services with reasonable skill and care.
In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering this Contract. Anything you consider is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or late.
The Contract continues as long as it takes us to perform the Services.
Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
Commits a serious breach or series of breaches resulting in a serious breach of the Contract, and the breach either cannot be fixed or is not fixed within 30 days of the written notice: or
Is subject to any step towards its bankruptcy or liquidation.
On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract. The supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
In the event of any failure by a party because of something beyond its reasonable control:
The party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and the right to cancel below.
The supplier does not exclude liability for: (I) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (I) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland.
We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, the Customer should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.
Please note that the template contains some clauses that may need to be adapted to your specific circumstances and legal requirements. You should consider consulting with a legal professional to ensure that your terms and conditions comply with all relevant laws and regulations.
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